Strategic mistakes

  • Starting with a model or vendor
  • No owner for the business outcome
  • Automating an infrequent process
  • No baseline cost or success definition
  • A pilot with no path into daily operations

Execution mistakes

  • Data without an owner or quality standard
  • No evaluation of model responses
  • Removing people from high-risk decisions
  • No monitoring of cost, quality and model changes
  • Scaling before value is proven

A simpler starting point

Choose a repeatable process with measurable cost, representative examples and a person accountable for the result. Run a bounded pilot, compare it with the baseline and automate further only after evidence appears.