Strategic mistakes
- Starting with a model or vendor
- No owner for the business outcome
- Automating an infrequent process
- No baseline cost or success definition
- A pilot with no path into daily operations
Execution mistakes
- Data without an owner or quality standard
- No evaluation of model responses
- Removing people from high-risk decisions
- No monitoring of cost, quality and model changes
- Scaling before value is proven
A simpler starting point
Choose a repeatable process with measurable cost, representative examples and a person accountable for the result. Run a bounded pilot, compare it with the baseline and automate further only after evidence appears.